Booking Information

To avoid disappointment please book your treatments in advance. We will always asses whether treatment is suitable for you, or likely to be successful prior to any treatment being carried out. Most consultations are free of charge and you will be notified in advance of any costs. All bookings are subject to terms and conditions outlined below.

Arrival

Clients are encouraged to arrive a 5-10 minutes before treatments commence to relax and enjoy the surroundings. As a courtesy to all our clients, a prompt appointment schedule is to be adhered to. Regrettably, late arrivals may mean we are unable to provide the treatment(s) booked or treatment time may be reduced.

Appointments and Cancellations

We will notify you with the time and date of your treatment appointment either by phone, text or email. The Lynton Clinic does not guarantee continued treatment with a named person.  However, where possible we will do our best to facilitate treatment with a requested practitioner.  If for unforseen reasons a named practitioner is no longer available we will inform you and offer you an alternative practitioner or the nearest available date in the named practitioner’s diary.

If you are unable to attend your appointment we require 48 hours' notice in order to reallocate your slot. Failure to give the required notice may result in a cancellation fee.  Any appointment booked and not attended may carry a charge of 50% of the treatment value.  We may also request payment in advance for any future treatments. Clients who have pre-purchased a block of treatments will forfeit one of their treatments.

Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatments must be taken within 15 months of the date of purchase; any treatments left untaken after 15 months will be forfeited. 

Complaints

 The Lynton Clinic aims to treat all its clients appropriately, compassionately and fairly. However, if you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint. Complaints may be lodged either verbally, by telephone or in writing..

The member of staff who initially receives the complaint will convey the details to the Clinic Manager and you will receive a letter within two days of receipt of the complaint explaining that an investigation into the matter is under way.

During the course of the investigation The Lynton Clinic may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate.  If you are not satisfied with this initial attempt at resolution or have any objection to being seen by this practitioner, the Clinic Manager will review your case.  If necessary, the Clinic Manager will seek the advice and expertise of the clinic's Medical Advisor.  If the Clinic Manager is the practitioner involved the Managing Director of the clinic will review your case.  

You may at any time refer the details of your complaint to the Care Quality Commission on their general helpline number which is 03000 616 161.

Children

The Lynton Clinic is registered to treat clients from the age of 16 or above.  All children under the age of 16 who visit the premises must be accompanied by an adult on a 1:1 ratio at all times and respect the restful nature of the clinic.

Mobile Phones & Smoking

As a courtesy to other guests and to preserve the ambience of the Clinic, we request that clients switch off their mobile phones. The Lynton Clinic operates a strict no smoking policy.

Gift Voucher Purchase

Gift Vouchers can be purchased over the phone or in person. These are valid for six months from the date of purchase. Gift Vouchers are non-refundable and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced.

Special Offers

All promotions and offers are subject to separate terms and conditions available upon request.

Miscellaneous

All prices are correct at time of printing and are subject to change from time to time. The Lynton Clinic reserves the right to change, amend, alter or withdraw treatments without prior notification.